Refund policy

Returns and refunds

For return requests or problems with an order, email hello@piiq.ca with your order number and a brief explanation.

Regular-price items

Request a return within 30 days of delivery or pickup. Items must be unused, unopened and in their original packaging, with original seals and tags intact. Please contact us before sending a return so we can confirm eligibility and provide return instructions.

Final-sale items

Sale and clearance items are final sale and are not eligible for change-of-mind returns. Opened beauty and personal-care products, and pierced earrings, are also not eligible for change-of-mind returns.

Return shipping and local returns

For change-of-mind returns, the customer pays return shipping. Original shipping charges are not refundable. Local returns in Parksville may be arranged by email. There is no restocking fee.

Refunds

After receiving and inspecting an eligible return, we will process the refund to your original payment method within five business days. Your bank or payment provider may take additional time to post it. We offer refunds rather than guaranteed exchanges because replacement stock may not be available.

Damaged, defective or incorrect items

Please contact us promptly if your order arrives damaged, is defective or contains the wrong item. Include photos where possible to help us resolve the issue. We will arrange an appropriate refund or, where available and agreed, a replacement, and cover necessary return shipping.

Final-sale exclusions and change-of-mind return conditions do not limit your rights or remedies under applicable consumer protection laws.